Contact our team

Need help? Our support team is ready to assist with account questions, deposit or withdrawal issues, technical concerns, or general feedback. Reach out any time and we’ll guide you through verification, bonus queries, or game access problems. Use live chat for the fastest response, or email if you prefer to attach documents for ID checks. You can also upload documents securely through the cashier for quicker verification. Our Canada-based agents work to resolve most routine requests within one business day.

Department	Contact
Customer support	[email protected] - Live chat, verification and account help
General enquiries	[email protected] - Promotions, billing and general questions
Affiliate enquiries	[email protected] - Partner programmes and reporting
Phone	+1 416 587 3291 - Available for urgent account issues
Working hours	Mon-Fri, 09:00-21:00 ET; Saturday-Sunday, 10:00-18:00 ET

Email assistance

Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and current phone number to avoid delays. Attach any relevant files and allow 24-48 hours for a response; faster replies may be possible for simple enquiries.

Contact Form

Name

<label style="font-size:14px;">  <span style="display:block;margin-bottom:6px;">Email</span>  <input type="email" name="email" required placeholder="[email protected]" style="width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/></label><label style="font-size:14px;">  <span style="display:block;margin-bottom:6px;">Message</span>  <textarea name="message" required placeholder="How can we help you?" rows="6" style="width:100%;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea></label><div style="display:flex;justify-content:space-between;align-items:center;">  <small style="color:#666;font-size:12px;">We aim to reply within 24 to 48 hours.</small>  <button type="submit" style="background:#0073e6;color:#fff;padding:10px 16px;border:none;border-radius:6px;font-weight:600;cursor:pointer;">Send message</button></div>

Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day. For simple account or payment questions you can usually expect a reply the same day. More complex cases, such as document checks, payment investigations, or security reviews, may take longer depending on their nature, and we’ll keep you updated until the issue is resolved.

Feedback

Have a suggestion or idea to improve Funclub? Send us your feedback and help shape the site. We review every message carefully and use input to refine features, promotions and the overall user experience. Whether it’s a site bug, a payment question or a feature request for Fun Club, your thoughts matter and are always welcome.