Responsible Gaming

At Funclub we take player safety seriously and promote responsible play across our site. Our commitment is to provide clear tools, practical limits, and accessible support so members can enjoy gaming without harm. Funclub Responsible Gambling principles shape how we operate, from account settings to support outreach. This page outlines the protections available, practical steps to manage activity, signs of problematic behaviour, and routes to professional help in Canada. Use these resources any time you need to pause, limit, or stop gambling activity.

Player Protection Principles

Protection focuses on prevention, transparency, and easy access to controls. Policies aim to reduce harm by offering self-help tools, clear rules, and respectful support. Eligibility and safe-play measures are applied consistently for all accounts.

Tools to Manage Your Play

Deposit Limits

Set daily, weekly, or monthly deposit caps from your account settings. Limits can be increased or decreased, but changes may include a cooling-off period to discourage impulsive increases.

Loss Limits

Loss limits let you cap net losses over chosen periods. Activating a loss limit helps manage bankroll exposure and prevents extended chasing behaviour.

Time Limits and Session Controls

Use session timers and reality checks to monitor play duration. Session notifications alert you when a pre-set play time is reached so you can take regular breaks.

Self-Exclusion

Temporary and long-term self-exclusion options are available. When you self-exclude your account access is blocked for the selected period and login attempts are prevented to support a genuine break from play.

Recognizing Signs of Problematic Behaviour

Watch for repeated chasing of losses, borrowing money to continue play, preoccupation with gambling, neglecting work or family, and sudden increases in deposit frequency. Noticing several signs together is a cue to act.

Guidance for Staying in Control

Set a budget and stick to it. Schedule play like any entertainment expense. Take regular breaks and avoid gambling when stressed or under the influence. Use limits and self-exclusion proactively rather than reactively.

Access to Professional Help and Support

If gambling causes distress, contact provincial support services, ConnexOntario, Gamblers Anonymous, or local counselling resources. For immediate account assistance contact [email protected]. Trained helplines and local treatment centres can provide assessment, counselling, and step-down plans tailored to Canadian needs.

Final Notes

Responsible play is an ongoing practice. Revisit your limits regularly and use available tools to keep activity safe. For help setting up controls or understanding options, reach out to [email protected].